Emergency help · WordPress

WordPress hacked?
We get your site back.

Redirects, spam pages, a Google warning or suspended by your host? We remove the malicious code, close the entry point and bring your site cleanly back online — checked by hand by the founder, not by a bot.

< 2 hFirst response
490 €Fixed-price cleanup
0 €Initial analysis
100 %Manual, no plugin
01 · Am I affected?

Typical signs of a hack.

A single one of these symptoms is enough. Many attacks run unnoticed for weeks — until the host suspends you or Google warns. The earlier we can step in, the smaller the damage.

Unknown redirects

Visitors land on pharma, gambling or phishing sites — often only via Google or on mobile.

Google warning

“This site may be hacked” or a red warning screen in Chrome instead of your homepage.

Host has suspended you

Email from the provider: account disabled for malware or spam. Site offline.

Unknown spam pages

Google suddenly indexes hundreds of foreign sub-pages on your domain (Japanese characters, pill shops).

Sudden ranking loss

Visibility and visitors collapse within a few days — Google penalises compromised sites.

Unknown admin accounts

New backend users, a changed theme, or you can’t get into the WordPress dashboard at all.

02 · The first 15 minutes

What you should do now — and what not.

Stay calm. A few correct steps limit the damage before we take over. The wrong ones destroy traces we need to find the cause.

Do immediately
  • Stay calm — rushed deletions usually make it worse.
  • Put the site into maintenance mode or take it offline via the host to protect visitors.
  • Save a copy of the current (infected) state — files and database.
  • Change all passwords: WordPress, hosting, FTP/SSH, database, email.
  • Document anomalies (screenshots) and inform your host.
Never do
  • Delete files at random — you destroy evidence of the entry point.
  • Restore an old backup before the cause is known (it gets reinfected immediately).
  • Only remove the visible problem — backdoors stay hidden in the code.
  • Sit it out — daily damage to ranking, reputation and revenue.
  • Pay ransom or install dubious “1-click repair” plugins.
03 · Our process

Cleanly back online in four steps.

Step 01

Initial analysis

You briefly describe the problem, we check the installation. Honest assessment + fixed price — free and without obligation.

Step 02

Cleanup

Manual removal of malicious code, infected files and hidden backdoors. Core, themes & plugins fresh and clean.

Step 03

Hardening

We find the entry point via the server logs, close it for good and harden WordPress, login & permissions.

Step 04

Release & handover

Request a Google review, remove warnings, site back live. You get a written report on everything.

04 · Included in the fixed price

Not just clean. Secure.

A deleted symptom is no solution. We clean completely, find the way in and close it — so the same attack doesn’t hit you again in two weeks.

Deep scan
Core, themes, plugins, uploads & database checked for malicious code.
Malware removal
Injected code, spam links, web shells & crypto miners gone.
Close backdoors
Track down hidden backdoors — the part plugins miss.
Find the cause
Log analysis: how did the attacker get in? The gap gets closed.
Updates & reset
WordPress, extensions updated, all access reset.
Security hardening
Firewall, login protection, file permissions, 2FA recommendation.
Google clearance
Remove blacklist & Safe Browsing warnings via Search Console.
Plain-text report
What it was, what we did, what we recommend — in writing.
05 · Price

Fixed price. No surprises.

The initial analysis is always free. You get an honest assessment and a binding fixed price before we start — no time sheet, no hidden costs.

Step 0 · Diagnosis
Initial analysis
0 €
  • Inspection of your installation
  • Honest call: clean up or rebuild
  • Binding fixed price upfront
  • First response in < 2 h
Start analysis
Express / Complex
Custom
from 890 €by effort
  • 24-h express handling
  • WooCommerce / large multisites
  • Data recovery & rebuild
  • Repeatedly compromised servers
Describe your case

A plain backup restore is cheaper, a deep cleanup with code audit more involved — we name the final price after the free initial analysis, always as a fixed price.

A hack is stressful, but not the end of the world. With me your emergency doesn’t disappear into a ticket forest — I look into it myself, tell you honestly what’s possible, and bring the site back clean. By hand, not at the push of a plugin button.
Marc Wagner
Founder · Forge12 Interactive
06 · Afterwards

Hacked once is enough. Never again.

Over 90 % of all WordPress hacks run automatically through known gaps in outdated plugins. The best insurance against the next incident is ongoing maintenance: updates, monitoring, tested backups.

  • Security updates checked by hand, critical gaps patched in < 24 h
  • Weekly security scan & uptime monitoring
  • Daily off-site backups with a real restore test
07 · FAQ

Frequently asked questions.

01What does it cost to clean a hacked WordPress site?

The standard cleanup is 490 € as a fixed price (plus VAT). Complex cases — WooCommerce, large multisites, data recovery or 24-h express — from 890 € by effort. The initial analysis with a binding fixed price is always free.

02How fast is my site back online?

We respond to your request in under 2 hours. A standard cleanup is usually done in 24–48 hours. Exactly how long depends on the depth of the attack — a plain backup restore is faster than a full code cleanup.

03My host has suspended the site — what now?

Don’t panic and don’t delete anything hastily. Usually FTP access still works, and that’s enough for our initial analysis. We have experience with suspended accounts at all common hosts and work directly with the provider.

04Can you also rescue sites you didn’t build?

Yes, that’s actually the normal case. Most emergencies come from sites built by other agencies or by the owner and then no longer maintained. We just need FTP/SSH and ideally database access.

05Will I get the Google warning removed?

Yes. After the full cleanup we request a re-review in the Google Search Console. Google usually lifts the warning within a few days — provided the malicious code is fully removed and the gap closed.

06Can’t I just fix it myself with a plugin?

Possible, but risky. Plugins often remove only the visible problem and miss hidden backdoors — then the site is reinfected within days. We clean by hand and also find the backdoors automated tools skip.

07What if the site can’t be saved at all?

There’s no blanket guarantee — every case is different. Even in the worst case we can usually rescue the content (texts, images, products, database) and move it safely into a fresh installation. We tell you honestly what’s possible before any order.

08How do I prevent it from happening again?

Over 90 % of hacks run through outdated plugins. After the cleanup we recommend ongoing maintenance: manually checked updates, security monitoring and tested backups. On request we handle that directly in the WordPress maintenance package.

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