No ad-hoc. No chaos. Every engagement follows a clear process.
Every engagement follows the same clear process — whether sprint, project or plugin tweak.
We review the system, code, hosting and risks. Result: a clear plan and a fixed-price offer.
Goals, scope and timeline are nailed down. Access (SSH, SFTP, hosting, DB) is documented and handed over securely.
In the sprint: staging environment, test run, clean deployment. Defined, not improvised.
Code, repository and docs are yours. On request we take over ongoing operation afterwards.
After handover you can hand ongoing operation to us — or keep it yourself. Both are fine.
What Forge12 does is in the contract. What isn't, isn't Forge12.
Updates, backups, monitoring — everything runs by defined procedures.
Requests are prioritized and handled in a structured way. No panic.
Every change is documented. Traceable, lasting.
Communication runs through one defined channel — not mail, phone, WhatsApp and Slack at once.
Important information is captured in writing. Verbal agreements are documented afterwards.
No detours, no small talk. Factual and to the point.
Calls are scheduled, not spontaneous. Urgent topics go through defined escalation paths.