Bugs out — without ticket ping-pong.
Any bug that first needs a quote sits around too long. In the retainer we fix it straight from your quota — prioritised, without bureaucracy. From 600 €/month on the retainer.
Report it, fixed, move on.
No separate quote, no approval loop for every small fault. You report, we prioritise, we fix — and urgent issues come before planned features.
- Straight from the hour quota, no separate quote
- Prioritised: urgent before planned
- Guaranteed response time depending on retainer tier
- Fix the cause, not just cover the symptom
- Transparent: every fix shows up in the monthly report
How we classify.
*Guaranteed response time depends on the retainer tier (S/M/L). Response = start, not necessarily completion.
Typical cases.
Fix the cause, not cover the symptom.
Reproduce
Reliably recreate the fault — otherwise no one knows whether it's really fixed.
Isolate the cause
Logs, stack trace, git history: we look for the root, not a quick cover-up.
Fix + regression test
The fix plus a test that catches exactly this fault in future.
Deploy + monitoring
Verified on staging, shipped, then watched in monitoring.
Common questions about fixes.
01How quickly are bugs fixed?
Depending on the retainer tier there's a guaranteed response time (S < 48 h, M < 24 h, L prioritised from < 8 h for P1). "Response" means we start — business-critical issues (P1) jump ahead of all planned features.
02What do P1, P2 and P3 mean?
A classification by business impact: P1 is critical (something important is broken, no workaround), P2 is high (a fault with a workaround), P3 is normal (cosmetic, rare cases). The level determines how fast and with what priority we respond.
03Does a bug fix count against my hour quota?
Yes, fixes run from the quota — in return, no separate quote and no approval bureaucracy. The monthly report transparently shows what hours went to.
04Do you fix just the symptom or the cause?
The cause. A symptom patch brings the bug back in another form. We reproduce, isolate the root and secure the fix with a regression test so exactly this fault doesn't return.
05What happens in a real emergency (P1)?
We stabilise first — with a fast hotfix or rollback if needed — so your business keeps running. The clean root-cause analysis follows right after, not instead.
What might still hold you back.
01How fast is a critical bug fixed?
Critical issues are prioritised and fixed straight from your quota — without first getting a quote. The guaranteed response time depends on your retainer tier.
02What if one month brings an unusual number of bugs?
Then we prioritise the most important together and top up flexibly or move tier if needed — you're never blocked because the quota is empty.
03Do you just patch quickly or fix the root cause?
For recurring bugs we go to the root rather than the symptom — a permanently solved bug costs you less quota over time than ten quick band-aids.
04Am I tied to the retainer?
No. The retainer runs monthly and is cancellable at short notice. You stay because the bugs disappear — not because of a contract.