SilentChat — AI chatbot, GDPR-compliant.
Live chat, AI chatbot, knowledge base and tickets in one platform — GDPR-compliant, hosted in Germany. The chatbot answers based on your own content and hands over cleanly to a human.
SilentChat is a GDPR-compliant real-time support platform: live chat, AI chatbot, knowledge base and tickets in one — hosted in Germany. The AI chatbot answers based on your own content (RAG), hands over to a human when needed, and stores no data outside the EU. Built and operated by Forge12.
SilentChat vs. US chat tools.
Chat widgets are a common, underestimated GDPR pitfall — many process visitor data in the US.
Real-time support — with AI.
One platform instead of five tools: chat, AI chatbot, knowledge base and tickets work together.
AI customer service that stays in the EU.
Most chat and AI customer-service tools process data in the US. SilentChat doesn't: built and operated in Germany, GDPR-compliant — so you use AI in customer service without gambling away privacy.
- Processing & hosting in Germany — no US transfer
- AI chatbot based on your own content (RAG)
- Clean handover bot → human
- Built & operated by Forge12
Frequently asked questions about SilentChat.
01What is SilentChat?
SilentChat is a GDPR-compliant real-time support platform: live chat, AI chatbot, knowledge base and tickets in one, hosted in Germany. Built and operated by Forge12.
02Is the AI chatbot GDPR-compliant?
Yes. Processing and hosting take place in Germany, with no data transfer to the US. This lets you use AI in customer service without gambling away privacy.
03Does the chatbot make up answers?
No — the chatbot works on the RAG principle: it answers based on your own content and knowledge base instead of generating freely. When unsure, it hands over to a human.
04Can SilentChat be embedded in WordPress?
Yes. SilentChat is embedded as a lean widget and works on WordPress and WooCommerce as well as other websites. Forge12 supports the setup.
05What does AI customer service with SilentChat cost?
You'll find the terms on the product site silentchat.de. Unlike many US tools, there's no per-AI-answer billing but predictable terms.
06What's the difference to Intercom or Tidio?
The key difference is privacy: SilentChat processes and hosts in Germany, without US transfer. It also unites chat, AI chatbot, knowledge base and tickets in one platform instead of buying them separately.
